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FAQ

FAQ:

How to shop online?

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "update bag" after all quantity adjustments have been made.

How do I checkout?

Once you are ready to checkout with the items in your shopping bag, click on the checkout button in your shopping cart. There is no need to sign up on our website. Our payment merchant is Paypal and you will be automatically directed to there secure website where you can pay with any credit or debit card securely and efficiently. You can then confirm your delivery address before paying. Please make sure you enter your correct delivery address. We do not refund orders that have been shipped to incorrect addresses.

Item availability

The item availability is listed in the product details page or marked as ‘Sold Out’ if unavailable. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal end-user use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes. If you are a retailer looking to open a trade account please see our ‘wholesale’ link at the bottom of this website.

Do you have sizing information?

We try to include as much accurate sizing information for each product as possible. We have also added a size charts link to every product in the product detail page. Reference the size charts to help determine your size when ordering. Because sizing and cut will vary between materials, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email.

Which Payment Methods do you accept?

We accept PayPal merchant Payments and you can process any Credit Card or Debit Cards. If you wish to pay by cheque, postal order or cash please contact us prior to placing an order.

How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting the Royal Mail postal service website and entering your tracking code into the search.

When will my order will shipped?

Orders placed Monday-Friday before 11 AM will begin processing that day, excluding holidays, and usually ship within 1 business day pending availability and credit verification. All orders placed after 11 AM PST will begin processing the next business day. Orders placed on Friday after 11 AM PST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR PUBLIC HOLIDAYS.